In Skin Glam, We attach great importance to your satisfaction and always strive to provide the best products and services. If you encounter any problem with your order, product, or experience on our website, please contact us immediately.

How to file a complaint:

  • Please send an email to Glam.line8@gmail.com  With the order number and a detailed description of the problem.

  • You can also contact us via the contact form on the website or the customer service number

The solution process:

  • We strive to respond to all complaints within 48 hours Who received it.

  • After reviewing the complaint, we will provide the necessary instructions, Product Replacement, Refund, or any corrective action necessary to solve the problem.

  • Our goal is to ensure that all customers are completely satisfied with our products and services.

Important notes:

  • Complaints should be submitted during 7 days From the receipt of the product.

  • Problems caused by product misuse or damage after delivery may not be eligible for replacement or refund.

  • We encourage open communication to solve any problem quickly and ensure a positive experience.